Terms & Conditions
AL Medilife – Terms & Conditions
Effective Date: 28 October 2026
Welcome to AL Medilife Wholesale & Retail Pharmacy. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing any products.
1. Customer Eligibility
Our wholesale services are intended for eligible pharmacies, hospitals, clinics, nursing homes, and other authorized businesses. Customers must provide accurate registration, billing, GST, and drug licence details wherever legally required.
2. Product Availability
All orders are subject to stock availability. Available products are generally delivered within 2–3 working days. Products temporarily out of stock may require 7–15 working days or longer in exceptional circumstances. Estimated delivery times may vary.
3. Product Inspection Upon Delivery
Customers must inspect the package and products immediately upon delivery. Please check the product name, quantity, packaging, batch details, expiry date, and visible condition.
4. Damaged, Leaking, or Incorrect Products
If a customer receives a damaged, broken, leaking, tampered, or incorrect product, the customer should:
- Inform AL Medilife within 24 hours of delivery.
- Provide clear photographs or videos of the outer package, shipping label, invoice, and affected products.
- Keep the original packaging and invoice until the complaint is resolved.
- Avoid selling, using, or distributing affected products while the complaint is under review.
After verification, AL Medilife will review the complaint and, where applicable, arrange a replacement, return, or refund in accordance with applicable law and the agreed policy.
5. Non-Receipt of Products
If an order is marked as delivered but the customer has not received it, the customer should notify AL Medilife as soon as possible so that the delivery can be investigated.
6. Returns and Exchanges
Medicines and pharmaceutical products cannot be returned merely because they are no longer required or because an order was placed incorrectly, except where required by applicable law or agreed by AL Medilife.
Exceptions may be considered for verified cases involving damaged, defective, incorrect, or otherwise eligible products. All returns must be authorized by AL Medilife before dispatching products back.
7. Expired and Short-Expiry Products
Customers should check expiry dates upon receipt. Any concern about expired or short-expiry products must be reported promptly with supporting evidence. Products must not be sold, supplied, or used after expiry.
8. Orders and Payments
Orders are subject to confirmation, stock availability, applicable payment terms, and customer verification. Approved credit customers must clear invoices within the agreed credit period.
9. Prescription and Regulatory Compliance
Prescription medicines must be ordered, supplied, stored, and handled in accordance with applicable laws. Customers are responsible for maintaining all licences and authorizations required for their business.
10. Limitation of Liability
AL Medilife will review complaints fairly and take appropriate action in accordance with applicable law. Nothing in these Terms & Conditions excludes any consumer or statutory rights that cannot legally be excluded.
11. Policy Updates
AL Medilife may update these Terms & Conditions when necessary. Updated terms will be published on our website with the revised effective date.
12. Contact Us
For complaints, damaged products, incorrect deliveries, or other assistance:
Business Name: AL Medilife Wholesale & Retail Pharmacy
Phone / WhatsApp: 7607730558
Address: Kasba Sarai, Post Rautmau, Azamgarh, Uttar Pradesh, India
AL Medilife — Your Trusted Pharmaceutical Partner.